This FAQ section is designed to provide clear and practical information for business customers and wholesale buyers sourcing premium wholesale apparel for modern business, including business casual suits and pure cotton shirts, from Guangzhou Chenling Trading Co., Ltd.
1. About the Company
Q1: What type of business is Guangzhou Chenling Trading Co., Ltd.?
Guangzhou Chenling Trading Co., Ltd. is a wholesale apparel supplier specializing in premium business-oriented clothing, including business casual suits and pure cotton shirts. Our products are designed for professional, commercial, and resale purposes and are supplied to buyers in domestic and international markets.
Q2: Do you sell to individual consumers?
No. Our website and services are intended exclusively for business-to-business (B2B) transactions. We do not offer retail or personal-use sales.
2. Products and Quality
Q3: What types of products do you offer?
We primarily offer:
- Business casual suits
- Pure cotton shirts
- Related professional apparel suitable for modern business environments
All products are developed for wholesale distribution.
Q4: Are your products suitable for international markets?
Yes. Our products are designed with global business standards in mind and are suitable for professional buyers serving international markets.
Q5: Are there quality standards for your products?
Yes. All products undergo internal quality checks before shipment to ensure they meet commercially acceptable standards for wholesale apparel, including fabric quality, stitching, sizing consistency, and overall workmanship.
Q6: Are there variations in color, size, or fabric?
Minor variations may occur due to:
- Fabric dye lots
- Production batches
- Manual measurement methods
Such variations are considered normal within industry-standard tolerances and do not constitute defects.
3. Orders and Wholesale Requirements
Q7: Is there a minimum order quantity (MOQ)?
Minimum order quantities may apply depending on the product type, style, or production requirements. MOQ details are typically discussed during the quotation or order confirmation stage.
Q8: Can I place a mixed-style or mixed-size order?
Yes, mixed styles and sizes may be accepted depending on the specific product and order quantity. Availability is subject to production and inventory conditions.
Q9: Can I request customized or made-to-order products?
Customized or made-to-order production may be available for certain orders. Such products are manufactured based on buyer specifications and are generally subject to different terms regarding production time, returns, and cancellations.
4. Pricing and Quotations
Q10: How is pricing determined?
Pricing is based on factors such as:
- Order quantity
- Product specifications
- Fabric selection
- Customization requirements
- Production timelines
Prices are provided on a wholesale basis.
Q11: Are prices shown on the website final?
Product prices displayed on the website are for reference purposes only and may not reflect final transaction pricing. Final prices are confirmed during order confirmation.
5. Production and Lead Time
Q12: How long does production take?
Production time depends on:
- Order size
- Product type
- Customization requirements
- Current production schedules
All production timelines provided are estimates.
Q13: Can production or delivery be expedited?
Expedited production or shipping may be possible in limited circumstances, subject to production capacity and logistics availability.
6. Shipping and Delivery
Q14: Do you offer international shipping?
Yes. We support international wholesale shipments where legally and logistically feasible.
Q15: How are orders shipped?
Orders are shipped using commercially reasonable wholesale logistics methods, which may include air freight, sea freight, or other suitable transportation methods depending on order size and destination.
Q16: Are shipping costs included in the product price?
Unless otherwise agreed, shipping costs are not included in product pricing and are calculated separately.
Q17: Who is responsible for customs duties and import taxes?
Buyers are responsible for all customs duties, taxes, and import-related fees imposed by the destination country.
7. Inspection and Delivery Issues
Q18: What should I do upon receiving my shipment?
Buyers should inspect shipments immediately upon receipt, including checking:
- Packaging condition
- Product quantity
- Visible damage or defects
Prompt inspection is essential for issue resolution.
Q19: What if my shipment arrives damaged?
If damage is observed upon delivery, buyers should document the condition and follow the applicable return or claim procedures as outlined in the Return & Refund Policy.
8. Returns, Refunds, and Exchanges
Q20: Do you accept returns?
Returns may be accepted only under specific conditions as outlined in the Return & Refund Policy. Wholesale transactions are subject to stricter return conditions than consumer retail sales.
Q21: Can I return customized or made-to-order products?
Generally, customized or made-to-order products are not eligible for return or refund unless there is a verified manufacturing defect.
Q22: Are refunds guaranteed?
Refunds are not guaranteed and are subject to inspection, policy conditions, and approval.
9. Website Use and Legal Information
Q23: Is the information on the website legally binding?
Website content is provided for general informational purposes. Legally binding terms are established through order confirmations and applicable policies.
Q24: Can I reuse product images or content from the website?
No. All website content is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.
10. Business Responsibility
Q25: Who is responsible for ensuring compliance with local laws?
Buyers are responsible for ensuring compliance with all applicable laws, regulations, and import requirements in their respective jurisdictions.
11. Policy Updates
Q26: Can policies and terms change?
Yes. Policies, terms, and conditions may be updated from time to time. Updated versions become effective upon publication on the website.
12. Final Acknowledgement
Q27: What does using the website mean?
By accessing the website, submitting inquiries, or placing orders, users acknowledge that they have read, understood, and accepted the applicable policies, terms, and conditions governing wholesale transactions.