This Return & Refund Policy (“Policy”) governs the terms and conditions under which returns, exchanges, replacements, and refunds may be accepted by Guangzhou Chenling Trading Co., Ltd. (“Company”, “we”, “us”, or “our”) in connection with products purchased through our website and related business channels.
Company Information
Company Name: Guangzhou Chenling Trading Co., Ltd.
Registered Address: 3rd Floor, Room 313, No. 16-1 Baofeng South Road, Shiling Town, Huadu District, Guangzhou, China
This Policy is designed specifically for business-to-business (B2B) wholesale transactions, serving professional buyers, distributors, retailers, agents, and corporate customers sourcing premium wholesale apparel, including business casual suits and pure cotton shirts, for domestic and international markets.
By placing an order, submitting an inquiry, or receiving goods from us, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
1. Policy Scope and Applicability
This Policy applies to:
- Wholesale apparel orders placed through our website
- Orders confirmed via online quotation or digital communication
- Bulk purchases made for commercial resale or business use
- International and domestic wholesale shipments
This Policy does not apply to:
- Samples provided free of charge
- Custom-made, made-to-order, or specially modified products unless otherwise stated
- Offline transactions not associated with our website
- Products damaged due to misuse, improper storage, or third-party handling after delivery
2. Nature of Wholesale Transactions
As a wholesale apparel supplier, our transactions differ significantly from consumer retail sales. Buyers acknowledge and agree that:
- Orders are placed for commercial purposes, not personal consumption
- Products are manufactured, packed, and shipped in bulk quantities
- Variations may occur within industry-accepted tolerances
- Returns and refunds are subject to stricter conditions than consumer retail policies
All buyers are encouraged to thoroughly review product specifications, size charts, fabric descriptions, and order details before confirming any purchase.
3. Order Confirmation and Final Sale Principle
Once an order has been confirmed, processed, or shipped, it is generally considered final and non-cancellable, except as expressly stated in this Policy.
Confirmed orders include:
- Orders with issued invoices
- Orders that have entered production
- Orders that have been packed or dispatched
Buyers are responsible for verifying:
- Product styles and model numbers
- Fabric composition
- Sizes, colors, and quantities
- Shipping details and destination information
4. Eligibility for Returns
Returns may be accepted only under limited and specific circumstances, including:
- Manufacturing Defects
Products with clear defects in stitching, fabric integrity, or construction that materially affect usability. - Incorrect Items Supplied
Products that do not match the confirmed order specifications in style, size range, or color. - Severe Quality Issues
Issues that fall outside reasonable industry tolerance standards for wholesale apparel.
All return requests must meet the conditions outlined in this Policy to be considered.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or private-label products
- Made-to-order garments
- Products altered at the buyer’s request
- Clearance or discounted items unless defective
- Products damaged due to improper storage or handling after delivery
- Products washed, worn, altered, or resold
- Items returned without prior authorization
6. Inspection and Acceptance Upon Delivery
Buyers are required to inspect all goods immediately upon receipt.
Inspection should include:
- Outer packaging condition
- Product quantity and assortment
- Visible defects or damage
- Consistency with order specifications
Failure to inspect goods within a reasonable time frame may be deemed acceptance of the products as delivered.
7. Return Request Timeframe
Return requests must be submitted within a reasonable period following delivery.
Requests submitted after an extended period may be rejected due to:
- Inability to verify original condition
- Risk of damage occurring after delivery
- Inventory and production cycle constraints
Timely inspection and notification are critical for eligibility.
8. Return Authorization Requirement
All returns must receive prior authorization from the Company.
Unauthorized returns may be:
- Refused upon receipt
- Returned to the sender at the buyer’s expense
- Disposed of without compensation
Authorization does not guarantee approval of a refund or replacement.
9. Return Conditions
Approved returns must meet the following conditions:
- Products must be unused and unaltered
- Original packaging must be intact
- Labels, tags, and cartons must remain attached
- Products must be returned in the same condition as received
Failure to meet these conditions may result in rejection or partial compensation.
10. Return Shipping Responsibilities
Unless otherwise agreed:
- Buyers are responsible for return shipping costs
- Buyers assume risk of loss during return transit
- Returned goods must be properly packed to prevent damage
Shipping costs, customs duties, and related fees are generally non-refundable.
11. Customs and International Returns
For international returns, buyers are responsible for:
- Export and re-import documentation
- Customs clearance procedures
- Applicable duties, taxes, and fees
Returns delayed or rejected due to customs issues may not be eligible for refund.
12. Evaluation of Returned Goods
Upon receipt, returned goods will be inspected to verify:
- Eligibility under this Policy
- Original condition
- Consistency with return authorization
Inspection results are final and binding.
13. Refund Methods
Approved refunds may be issued in one or more of the following forms:
- Refund to original payment method
- Credit toward future orders
- Partial refund based on inspection findings
The refund method is determined at the Company’s discretion.
14. Refund Processing Time
Refund processing time may vary depending on:
- Payment method
- Banking procedures
- Currency conversion
- Internal accounting processes
Processing time does not include original or return shipping duration.
15. Partial Refunds
Partial refunds may be granted in cases where:
- Only part of an order is eligible
- Products show minor issues
- Packaging is incomplete
The refunded amount will reflect the actual condition and value of returned goods.
16. Exchanges and Replacements
Exchanges or replacements may be offered when:
- The same product is available
- Production schedules allow
- Quality issues are verified
Replacement shipping timelines may vary.
17. Production Variations and Tolerances
Buyers acknowledge that minor variations may occur in:
- Color shade
- Fabric texture
- Stitching detail
- Measurements within industry tolerance
Such variations do not constitute defects.
18. Size and Fit Disclaimer
Sizing is based on standardized measurement systems. Slight deviations may occur due to:
- Fabric properties
- Manual measurement methods
- Production batches
Buyers are responsible for understanding size specifications.
19. Force Majeure
We shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Labor disputes
- Transportation disruptions
- Government actions
20. Limitation of Liability
To the maximum extent permitted by law:
- Liability is limited to the value of the affected goods
- Indirect or consequential losses are excluded
- Loss of profit or business opportunity is excluded
21. Compliance with Applicable Laws
This Policy is governed by applicable laws and international trade principles relevant to wholesale transactions.
22. Policy Modifications
We reserve the right to modify this Policy at any time. Updated versions become effective upon publication on the website.
23. Language and Interpretation
This Policy is written in English. In the event of translation, the English version shall prevail.
24. Acknowledgement and Acceptance
By placing an order or receiving goods, buyers acknowledge acceptance of this Return & Refund Policy in full.