This Shipping Policy (“Policy”) outlines the terms, conditions, procedures, and responsibilities related to the shipment and delivery of products supplied by Guangzhou Chenling Trading Co., Ltd. (“Company”, “we”, “us”, or “our”) through its website and related business channels.
Company Information
Company Name: Guangzhou Chenling Trading Co., Ltd.
Registered Address: 3rd Floor, Room 313, No. 16-1 Baofeng South Road, Shiling Town, Huadu District, Guangzhou, China
This Policy applies to business-to-business (B2B) wholesale transactions involving premium wholesale apparel, including but not limited to business casual suits and pure cotton shirts, supplied to professional buyers, distributors, retailers, and corporate clients worldwide.
By placing an order, arranging shipment, or receiving goods from us, you acknowledge that you have read, understood, and agreed to be bound by this Shipping Policy.
1. Scope and Applicability
This Shipping Policy governs:
- Domestic and international wholesale shipments
- Bulk apparel orders placed via the website
- Orders confirmed through online quotations or digital communications
- Logistics arrangements related to commercial resale or business use
This Policy does not apply to:
- Consumer retail shipments
- Sample shipments unless explicitly stated
- Offline transactions not associated with our website
- Third-party logistics services arranged independently by the buyer
2. Nature of Wholesale Shipping
Wholesale apparel shipping differs significantly from consumer-level delivery. Buyers acknowledge and agree that:
- Shipments are generally made in bulk cartons or pallets
- Delivery timelines are estimates, not guarantees
- Handling, customs clearance, and transit risks differ from retail shipping
- Additional coordination may be required for international logistics
Buyers are expected to possess adequate experience or professional assistance in handling wholesale imports.
3. Order Processing and Shipment Preparation
3.1 Order Verification
Before shipment, orders undergo internal verification, which may include:
- Confirmation of product specifications
- Quantity verification
- Packaging requirements
- Destination and shipping method confirmation
Any discrepancies must be resolved prior to shipment preparation.
3.2 Processing Time
Order processing time may vary depending on:
- Order size and complexity
- Production schedules
- Inventory availability
- Quality inspection requirements
Processing time does not include transit time or customs clearance duration.
4. Shipping Methods
We utilize commercially reasonable shipping methods suitable for wholesale apparel, which may include:
- International air freight
- International sea freight
- Domestic logistics services
- Consolidated cargo shipments
The choice of shipping method depends on order size, destination, cost considerations, and buyer preferences where applicable.
5. Shipping Destinations
We ship to domestic and international destinations where legally permissible. Buyers are responsible for ensuring:
- Import eligibility of goods
- Compliance with local regulations
- Accuracy of destination details
We reserve the right to refuse shipment to locations subject to legal, regulatory, or logistical restrictions.
6. Shipping Costs and Charges
6.1 Cost Responsibility
Unless otherwise agreed:
- Shipping costs are borne by the buyer
- Freight charges may be prepaid or collect
- Additional fees may apply based on destination
Shipping costs do not include customs duties, taxes, or import fees.
6.2 Cost Variability
Shipping costs may vary due to:
- Fuel surcharges
- Seasonal logistics fluctuations
- Carrier pricing changes
- Destination-specific requirements
Quoted shipping costs are estimates and may be subject to adjustment.
7. Incoterms and Risk Transfer
Shipment terms may be governed by internationally recognized trade terms (Incoterms), where applicable.
Unless otherwise specified:
- Risk of loss transfers according to agreed Incoterms
- Title transfer terms are subject to contractual agreement
Buyers are responsible for understanding the implications of selected shipping terms.
8. Packaging Standards
Products are packaged in a manner suitable for wholesale transport, which may include:
- Protective inner packaging
- Cartons or bulk boxes
- Palletized shipments where appropriate
Packaging is designed to protect goods during normal transit conditions but does not guarantee immunity from all damage.
9. Shipping Documentation
Shipping documentation may include:
- Commercial invoice
- Packing list
- Bill of lading or airway bill
- Other documents required for export or import
Buyers are responsible for providing accurate information required for documentation preparation.
10. Customs Clearance and Import Responsibilities
For international shipments, buyers are solely responsible for:
- Import permits and licenses
- Customs declarations
- Payment of duties, taxes, and fees
- Compliance with local import regulations
Delays caused by customs clearance are outside our control.
11. Delivery Timeframes
11.1 Estimated Delivery Times
Delivery times provided are estimates based on:
- Carrier information
- Transit routes
- Historical data
Estimated delivery times do not constitute a guarantee.
11.2 Factors Affecting Delivery
Delivery delays may occur due to:
- Customs inspections
- Weather conditions
- Port congestion
- Carrier operational issues
- Regulatory actions
We are not responsible for delays caused by such factors.
12. Partial Shipments
Orders may be shipped in partial deliveries due to:
- Production scheduling
- Inventory availability
- Logistics optimization
Partial shipments do not affect the validity of the remaining order.
13. Inspection Upon Delivery
Buyers must inspect shipments immediately upon receipt, including:
- Carton condition
- Quantity verification
- Visible damage
Any visible damage should be documented at the time of delivery.
14. Lost or Damaged Shipments
14.1 Transit Damage
Transit damage claims must be supported by:
- Photographic evidence
- Delivery records
- Carrier documentation
Claims are subject to carrier policies and investigation outcomes.
14.2 Lost Shipments
In the event of a lost shipment:
- Investigation will be initiated with the carrier
- Resolution depends on carrier findings
- Compensation is subject to carrier liability limits
15. Shipping Insurance
Unless explicitly agreed:
- Shipping insurance is not included by default
- Buyers may arrange insurance independently
- Risk allocation follows agreed shipping terms
16. Address Accuracy
Buyers are responsible for providing accurate and complete shipping addresses.
We are not liable for:
- Delays caused by incorrect addresses
- Additional costs incurred due to re-routing
- Failed deliveries due to incomplete information
17. Failed or Refused Deliveries
If a shipment is refused or undeliverable due to buyer-related reasons:
- Additional costs may apply
- Goods may be returned, redirected, or disposed of
- Refunds are not guaranteed
18. Warehousing and Storage
If shipments are held due to buyer delay or refusal:
- Storage fees may apply
- Risk of loss may transfer to the buyer
- Extended storage may result in disposal
19. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Epidemics or pandemics
- Labor disputes
- Government actions
- Transportation interruptions
20. Environmental and Compliance Considerations
Shipping practices may be influenced by:
- Environmental regulations
- Packaging material availability
- Carrier sustainability policies
Compliance with applicable regulations is prioritized.
21. Limitation of Liability
To the maximum extent permitted by law:
- Liability is limited to the value of the shipped goods
- Indirect, incidental, or consequential damages are excluded
- Loss of profits or business opportunities is excluded
22. Buyer Obligations
Buyers agree to:
- Cooperate with shipping arrangements
- Provide required documentation promptly
- Accept deliveries in a timely manner
- Comply with import regulations
Failure to meet obligations may affect delivery.
23. Policy Modifications
We reserve the right to amend this Shipping Policy at any time. Updates become effective upon publication on the website.
24. Governing Language
This Shipping Policy is written in English. In the event of translation, the English version shall prevail.
25. Acknowledgement and Acceptance
By placing an order or receiving a shipment, buyers acknowledge that they have read, understood, and accepted this Shipping Policy in full.